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How ha99 Handles Your Personal Information

Your account data stays with us for one reason: to keep your ha99 experience working — deposits via bKash, Nagad and Rocket, account access on any device, and support when you need it.

No data sold to third partiesbKash, Nagad, Rocket payment data protectedAccount deletion available on requestSSL-encrypted data storage

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or delete the personal data we hold, our support team handles these requests directly. Send a clear description of your request — account email, the type of data involved, and what action you need — and we will respond as quickly as we can. For payment-related data queries involving bKash, Nagad or Rocket transactions, include the transaction reference so we can locate the record.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply SSL encryption across all account pages and payment flows. Cookies on ha99 track session state and device preference — they do not identify you to advertisers or outside parties. You can clear cookies at the browser level at any time without losing your account data. Retention periods vary by data type: active account data is kept while your account is open; transaction logs are held for the period required under applicable rules, then deleted. When you close your account, we remove identifiable data that is no longer needed.

Cookies and Sessions We use session cookies to keep your device login stable and to remember your language and display settings. No third-party ad cookies are placed through our platform.

Payment Data Security bKash, Nagad and Rocket transaction details are processed over encrypted connections. We store only the reference data needed to match a deposit or withdrawal to your account.

Data Retention Active account data is held while your account remains open. Once you request deletion and we verify your identity, identifiable personal data is removed within a reasonable period.

Third-Party Sharing We do not sell your personal data. Where a payment processor or security provider needs limited data to complete a transaction, that transfer is covered by a data-handling agreement.

What We Collect and Why We Hold It

ha99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity, process your wallet transactions, and keep your account secure. That includes your name, contact details, and the mobile wallet identifiers linked to bKash, Nagad or Rocket when you make a deposit or

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request a withdrawal. We also log device type and browser session data to support account continuity — so when you switch from your phone to a desktop browser, your session history stays intact. We do not collect more than what the account and payment process requires.
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Payment data tied to bKash, Nagad and Rocket transactions is handled under the security standards those networks apply; we do not store full wallet credentials on our servers. Our data practices apply where local law and eligible regions permit us to operate. If your region's rules
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change, your access and data handling may be affected. You can request a copy of the data we hold on you at any time through the support channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we hear most often about how we handle account and payment data. If your question is not here, reach us through live chat or email and we will clarify in writing.

We collect your name, contact details and the mobile wallet information you provide when making bKash, Nagad or Rocket transactions. We also log device and session data to keep your account accessible across devices.

We do not sell your data. Limited data may pass to payment processors — like the networks behind bKash, Nagad and Rocket — only as needed to complete your transaction, under a data-handling agreement.

Contact support via live chat or email, state your account email and what data you need. We will confirm receipt and provide the information within a reasonable timeframe.

Yes. Submit a deletion request through support, verify your identity, and we will remove your identifiable personal data. Some transaction records may be retained as required by applicable rules.

We use session and preference cookies to keep your login stable and remember your display settings. You can clear or block cookies in your browser settings; this will not delete your account data.

This policy applies to data we collect through ha99. Whether you can access the platform depends on your local law and eligible regions — check the terms of service for your specific situation.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Gamesha99 Casino

How ha99 Handles Your Personal Information

Contact Us About Your Data

Data Handling, Cookies and Account Security

Your Privacy Questions, Answered

01 What personal data does ha99 collect when I open an account?

02 Does ha99 share my data with other companies?

03 How do I request a copy of my personal data?

04 Can I delete my account and all data held about me?

05 How does ha99 handle cookies and do I have to accept them?

06 Does this privacy policy apply to me if I access ha99 from Bangladesh?

Privacy Policy

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